ZR
Zintle R
1 reviews | Active since Aug 2019
25 Mar 2025, 10:23
Upgrade with old device under false pretence!!
I was contacted by Cell C's retention agent for an upgrade. I requested to upgrade to an iPhone 11. I specifically asked the lady if the phone was brand new because I did not want to pay R600 for a refurbished phone as I am already using an iPhone 11, I wanted a brand new phone. She confirmed to me that it is a brand new device and that they are doing stock clearance. I agreed to take the iPhone 11 purely based on it being a brand new phone. And now I get sent a refurbished phone. I immediately logged a call for the phone to be taken back because I have been deceived into taking an old phone. I logged the call for the return on 2025.03.19 (***) and that call has been open the whole time, nobody contacted me. I phoned to follow up yesterday (2025.03.24) and at first the agent told me that she cannot find anything with that reference number. She then went to her 'supervisor' and came back telling that they are still busy with my request and they will get back to me. I don't see how difficult it can be to send for the phone to be fetched by the courier. Why can't they listen to their own tapes and hear their agent lie and tell me that they'd be giving me a brand new phone? I do not want to pay R600 for an old refurbishe iPhone 11 that I am already using.
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Replies (5)0
Replies (5)ZR
Zintle R's updateReviewer Update
27 Mar 2025, 15:4448 hours later, still nothing. What happenes is that you allocate data and minutes for this very contract that I am disputing. I will now take out the Cell C sim card, because I do not want to be ******* into a contract that I have clearly indicated that I was **** to about. I will not approve any Debi check mandate for this contract. Too bad because I stand to lose a whole 400 Voice minutes that I had just purchased and not yet used as well as my remaining data bundles on this number. If anyone is still interested in contacting me, I will be available on my alternative number listed in my rpofile: ***. As things stand, my contract with Cell C has ended and there is no other contract in place.
ZR
Zintle R's update27 Mar 2025, 15:44
Reviewer Update
48 hours later, still nothing. What happenes is that you allocate data and minutes for this very contract that I am disputing. I will now take out the Cell C sim card, because I do not want to be ******* into a contract that I have clearly indicated that I was **** to about. I will not approve any Debi check mandate for this contract. Too bad because I stand to lose a whole 400 Voice minutes that I had just purchased and not yet used as well as my remaining data bundles on this number. If anyone is still interested in contacting me, I will be available on my alternative number listed in my rpofile: ***. As things stand, my contract with Cell C has ended and there is no other contract in place.
ZR
Zintle R's updateReviewer Update
28 Mar 2025, 14:47I do not want any minutes or data loaded onto my account on 1 April 2025. I want a freeze on everything. You cannot tell me you are investigating while continuing to send me data and minutes on this very same contract under investigation. I had my own data balance which has now suddenly disappeared. I have an sms that confirms my balance to be around 8GB. Now all of a suddent all I have is your newly allocated data. I am not going to use any of this, I want you to take it back. I use 200GB Anytime data on prepaid from another network, I will do just fine with that. I will not be ******* into staying in a contract that I was **** to re the condition of the device. My relationship with Cell C can end here, I am fine. I request that you freeze everything until you are done with your 'investigation'. You can even disable this number until you are done. I will not spend 24 months being tied to a contract that I very clear do not want.
ZR
Zintle R's update28 Mar 2025, 14:47
Reviewer Update
I do not want any minutes or data loaded onto my account on 1 April 2025. I want a freeze on everything. You cannot tell me you are investigating while continuing to send me data and minutes on this very same contract under investigation. I had my own data balance which has now suddenly disappeared. I have an sms that confirms my balance to be around 8GB. Now all of a suddent all I have is your newly allocated data. I am not going to use any of this, I want you to take it back. I use 200GB Anytime data on prepaid from another network, I will do just fine with that. I will not be ******* into staying in a contract that I was **** to re the condition of the device. My relationship with Cell C can end here, I am fine. I request that you freeze everything until you are done with your 'investigation'. You can even disable this number until you are done. I will not spend 24 months being tied to a contract that I very clear do not want.
ZR
Zintle R's updateReviewer Update
28 Mar 2025, 14:49Stalling on fetching this device to trick me into using it and these allocations that come with it is downright *********.
ZR
Zintle R's update28 Mar 2025, 14:49
Reviewer Update
Stalling on fetching this device to trick me into using it and these allocations that come with it is downright *********.
ZR
Zintle R's updateReviewer Update
11 Apr 2025, 21:32How difficult is it to send a courier to pick up this cellphone? Please come get your phone by Monday afternoon. I am stuck having to stick around in case you call to collect. It has been 3 weeks already, you're making me keep an unused device that could get lost.Please stop playing tricks with me. It takes one day to get a courier to collect. Tell me if I must drop it off at a Cell C store, I'll travel the100km to do that than keep a tech device that could be ****** or get ****** from me. You are playing games with me and this is very frustrating.
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Zintle R's update11 Apr 2025, 21:32
Reviewer Update
How difficult is it to send a courier to pick up this cellphone? Please come get your phone by Monday afternoon. I am stuck having to stick around in case you call to collect. It has been 3 weeks already, you're making me keep an unused device that could get lost.Please stop playing tricks with me. It takes one day to get a courier to collect. Tell me if I must drop it off at a Cell C store, I'll travel the100km to do that than keep a tech device that could be ****** or get ****** from me. You are playing games with me and this is very frustrating.
Cell C's replyOfficial
23 Apr 2025, 16:08Good day,
We sincerely apologize for the inconvenience and confusion caused during the collection of the cellphone and we appreciate your patience throughout this process.
We have let the consultant assigned to your query know that the device has been collected and they will be in touch as soon as possible.
Cell C | DA
We sincerely apologize for the inconvenience and confusion caused during the collection of the cellphone and we appreciate your patience throughout this process.
We have let the consultant assigned to your query know that the device has been collected and they will be in touch as soon as possible.
Cell C | DA
Cell C's reply23 Apr 2025, 16:08
Official
Good day,
We sincerely apologize for the inconvenience and confusion caused during the collection of the cellphone and we appreciate your patience throughout this process.
We have let the consultant assigned to your query know that the device has been collected and they will be in touch as soon as possible.
Cell C | DA
We sincerely apologize for the inconvenience and confusion caused during the collection of the cellphone and we appreciate your patience throughout this process.
We have let the consultant assigned to your query know that the device has been collected and they will be in touch as soon as possible.
Cell C | DA