Upgrade wasnt satisfactory and Rodney fixed it

I called Cell C Friday for my upgrade, firstly they said I wouldn't be able to get the wireless charger with my new Samsung S6 Edge plus so I was disappointed but anyhow they did my upgrade. I called today to find out what is happening and the delivery department said there is no upgrade done. I spoke to Rodney first and was then put through to various departments. I was on the phone for almost an hour till Rodney called me back and said he fixed everything and apologized profusely and did my upgrade finally for me. Thank you Rodney for going to extra mile and fixing my stuff. Your a star and Cell C needs more people like you. First time in the last 6 months I can say I had good service from Cell C with all the drama that has happened on my account.