Upgrade - was told 5 days - no stock - 2 weeks...

I tried upgrading my contract with Cell C and wanted a specific phone. Called the 084140 number and they told me everything was good and I will recieve my phone in 3 to 5 working days. Today (the 5th working day) I called Cell C to find out where my phone is just to be told that they don't have stock and they will only receive stock in 2 weeks. I asked if I can collect in store and was told I can't..... I dont understand why I cant, but whatever. Told them I want to cancel the upgrade so I can go in store to do the upgrade there and they said its fine. I went to the store and they said the cancellation of my previous upgrade is still processing and they can't assist me.<br> <br> I dont think thats a good way to treat an existing customer but it's a good way to get rid of one.<br> <br> Also Cell C offers a Huawei P8 Lite with the Huawei talkband B2 watch but apparently they can't do the same deal for the Huawei P8 (non Lite). It's frustrating that they won't accommodate such a request. Why can they do the one, but not the other???<br> <br> If Cell C refuses to accommodate an existing customer after wasting my time then I'll just let my contract expire in 2 months and go somewhere else.