Upgrade was a down grader

I visited the Cell C store to do a upgrade for my mom. The contract is on my name, so i had to go into the branch.. She is currently on a package that give her 100 mins free, for R100. <br> <br> when visiting the branch, they say that they can not match the package, and i will have to pick a more expensive package.. So i selected a R179 package which comes with R100 airtime. ( yes a downgrade). and the still want to charge me for sim activation.. Is this ****************??<br> <br> I told the sales consultant : <br> <br> I am with MTN, and they never charged me this, his responses was, this is cell c.<br> I told if i canceled the contract and took a new contact will it be free?.... Response - yes, but you will lose your number.<br> then you told my, that i could buy a prepared sim card for R10 and do a sim swop... I told him, that i am down grading, and you still want me to pay in... can i speak to the manager... <br> <br> he went in the back... return after a while, did not tell me anything..... pick up my documents, and disappeared again.<br> <br> He returned after a long time.... Told me that he is canceling the upgrade... and disappeared .... I asked him if i could port the number, he didn't respond. <br> <br>