UPGRADE Troubles

Its just sad that the only way one can get a response from CELL C is through this channel. On 24 Aug 2020, i upgraded my Cell C contract with MPHO, i upgraded to a Pinnacle 2 gig Top Up ( TOP UP being the key word) When we took this contract we were under the impression that if more airtime or Megs is needed we can top up as our previous contracts with CELL C. But this was not the case, we were not told that TOP UP means we must call in like kids so that CELL C can top us up. I use public transport to and from work and i had to do so with no means of communication as i couldn't use my phone. No way during my upgrade did anyone speak about cell c to cell c minutes, which i seem to have, its just sad that the people i really need to contact in case of a emergency are clever enough not to be on CELL C On the 13 Jan 2021 i logged a complaint with Kiabetsi and till today i have not yet received a call back or assistance. My hand was forced and i had to buy megs through CELL C like a kid ( Please Cell C can you load more MEGS) , but during the weekend i couldn't even use it, i had to hotspot my family, i called in again on 24 Jan 2021, and still waiting for help.

All that i wanted when i ungraded was a Topup contract, were i can control my use and this was what i taught i was receiving

Just sad this was not the case.