Upgrade stalled

Good Day, I am using a Samsung S3 that is still on a Cell C contract that was due for an upgrade on 4 August, this was a Friday. This phone is in my dad's name but it is my work phone as I work for him over the weekends. He pays the monthly premium and I just pay him back. We missed the previous upgrade opportunity. Unfortunately it being a work day I had to take some leave from my regular job, just to go to Cell C and hopefully pick up a newer phone.

I went to Cell C Tygervalley and after going through all the phones that they do not have in stock, we finally settled on a Samsung S7. We fill in alot of paperwork and go throught the whole hour long process, but then your stupid F&%$##g system tells them that I (technically my dad) does not qualify for this phone. How the hell does this work? His monthly income is about 12 times the phones value!!!

Then I am told that I can apply for a contract on my own, which is fine maybe a good idea, but seeing as this is the way that you do business I shudder to think what a mission that would be!! The S3 I have has lasted about 5 years, but I would like a up-to-date device.

I have always been more than happy with your service charges and network coverage, but it seems that Vodacom and MTN for that matter although more expensive are at least more professional.

If you would like to reach me try ********** 763.

Annoyed and angry customer.