UPGRADE REVERSAL ***

Today I spent 2 hours on the phone with various departments on 084 140 or 084 145. I have Ref number , case no, RMA no, OBF no, reversal no etc but not ONE person could finalise the issue which I was led to believe can be resolved immediately and which should have been done by today in order to get a new phone. The Reversal of Upgrade was lodged on 11/4/2016 and was told 72 hours then it is done. Visit the branch on Friday. Welll Friday 14:00 NOT DONE and at 16:00 NOT DONE.<br> I have the names and Dept from Upgrade, customer services, retention, follow up .... And when asked to speak to the Supervisor on the floor in Upgrades I was left on hold forever. <br> <br> Thanks Cell C ... This was such a great experience. <br> <br> And all started with doing an upgrade through dial direct with Sony E4. Been in for repairs twice in a month .... Stuck and off continuously. <br> <br> Cell C is all for the people .... Hahahaha what a joke! I can see how you are wasting our money with billions of dept and none doing their work! Transferring to another person even when you know it is useless. Upgrades ....retention .... customer services .... <br> Oh yes and dept for upgrade reversals don't take calls .... But co