BN
Babsy N
1 reviews | Active since Jun 2011
01 Oct 2020, 09:43
Upgrade / replacement phone
If no one assists me with a replacement phone urgently I'm going to have to cancel my contract
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
01 Oct 2020, 09:53Good day Babongile
Thank you for getting in touch with us.
Please send us a brief description of your query as a private message and we will assist.
^YM
Thank you for getting in touch with us.
Please send us a brief description of your query as a private message and we will assist.
^YM
Best regards,
Cell C's reply01 Oct 2020, 09:53
Official
Good day Babongile
Thank you for getting in touch with us.
Please send us a brief description of your query as a private message and we will assist.
^YM
Thank you for getting in touch with us.
Please send us a brief description of your query as a private message and we will assist.
^YM
Best regards,
BN
Babsy N's updateReviewer Update
01 Oct 2020, 10:54I completed my upgrade with you guys on Tue, 15 Sep 2020, received my device the following day on the 16th, a Huawei Y7p. Upon realizing that the Huawei devices do not support Google Play Services I asked to return the phone. The phone was collected Wed, 16 Sept by RAM and the 18th the Cell C repair centre sent me an SMS that the device was received, assessed and approved as an OBF. CCD ref number 386660. I was then told the follow ups department needed to remove the order on the system but I mean, it's been over 2 weeks now. Jennifer always promises to call me back but she ends up just ignoring me when I follow up, and she's not the only retentions consultant to do that. I'm really fed up!
BN
Babsy N's update01 Oct 2020, 10:54
Reviewer Update
I completed my upgrade with you guys on Tue, 15 Sep 2020, received my device the following day on the 16th, a Huawei Y7p. Upon realizing that the Huawei devices do not support Google Play Services I asked to return the phone. The phone was collected Wed, 16 Sept by RAM and the 18th the Cell C repair centre sent me an SMS that the device was received, assessed and approved as an OBF. CCD ref number 386660. I was then told the follow ups department needed to remove the order on the system but I mean, it's been over 2 weeks now. Jennifer always promises to call me back but she ends up just ignoring me when I follow up, and she's not the only retentions consultant to do that. I'm really fed up!
BN
Babsy N's updateReviewer Update
01 Oct 2020, 14:44 I completed my upgrade with you guys on Tue, 15 Sep 2020, received my device the following day on the 16th, a Huawei Y7p. Upon realizing that the Huawei devices do not support Google Play Services I asked to return the phone. The phone was collected Wed, 16 Sept by RAM and the 18th the Cell C repair centre sent me an SMS that the device was received, assessed and approved as an OBF. CCD ref number 386660. I was then told the follow ups department needed to remove the order on the system but I mean, it's been over 2 weeks now. Jennifer always promises to call me back but she ends up just ignoring me when I follow up, and she's not the only retentions consultant to do that. I'm really fed up!
BN
Babsy N's update01 Oct 2020, 14:44
Reviewer Update
I completed my upgrade with you guys on Tue, 15 Sep 2020, received my device the following day on the 16th, a Huawei Y7p. Upon realizing that the Huawei devices do not support Google Play Services I asked to return the phone. The phone was collected Wed, 16 Sept by RAM and the 18th the Cell C repair centre sent me an SMS that the device was received, assessed and approved as an OBF. CCD ref number 386660. I was then told the follow ups department needed to remove the order on the system but I mean, it's been over 2 weeks now. Jennifer always promises to call me back but she ends up just ignoring me when I follow up, and she's not the only retentions consultant to do that. I'm really fed up!