MN
Mahendra N
1 reviews | Active since Jan 2015
14 Nov 2018, 07:54
UPGRADE PROBLEMS Part 2
We did an online upgrade with Cell C in August 2018, but its like the nightmare is back again, cause 2 years ago when we did the upgrade we had endless problems and took months to sort out. Fast forward to 2018 and we sitting in the same sinking boat like 2 years ago. We did an upgrade with the assistance of a gentlemen name Lyle. Once we got the phone we could never get hold of him again. The problems we are currently having is : 1- We were told yesterday that the upgrade is a open line contract, we never wanted this. 2- 2 days ago the phone had about 220 minutes and 900 Mb data, come yesterday we sitting with over 400 minutes and no data. not sure what happened to it. Called the call center no help in solving the problem. 3- Today 14/11/2018, the minutes dropped to just over 200 and still no data. Why is minutes dropping and data taken away, were is the 500 that was due to us. 4- Tried buying data, also tried loading airtime to buy data buy no luck since yesterday. HOW DO WE PUT DATA. 5- We were told by LYLE, the Cell C agent that we would get 500mb data plus 500mb from cell c side, making it 1 gig. it seemed to be like that for 2 months and now all is gone and not sure why.
All we want is to know what type of contract was loaded for us, also were is the airtime and data gone to AND MOST OF ALL WHY CANT WE LOAD MORE DATA OR AIRTIME TO BUY DATA. My wife keeps the phone with her and travels a distance to and from work, and needs the phone for an emergency. This time round we really believed that CELL C got the upgrade right, but we were WRONG.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
14 Nov 2018, 08:01Good morning Mahendra
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
Cell C's reply14 Nov 2018, 08:01
Official
Good morning Mahendra
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.
Do expect communication.
Regards
Cell C | PN
Best regards,
MN
Mahendra N's updateReviewer Update
14 Nov 2018, 08:40Thank you, await your call. my contact details are ***.
The number in concern with the problem is ***.
MN
Mahendra N's update14 Nov 2018, 08:40
Reviewer Update
Thank you, await your call. my contact details are ***.
The number in concern with the problem is ***.
MN
Mahendra N's updateReviewer Update
14 Nov 2018, 14:14Good day, I received a call from a lady this morning about 10:30, and she said she needs to speak to the wife then contact me again. Its almost 4 hours later and she is yet to contact the wife or call me back.
MN
Mahendra N's update14 Nov 2018, 14:14
Reviewer Update
Good day, I received a call from a lady this morning about 10:30, and she said she needs to speak to the wife then contact me again. Its almost 4 hours later and she is yet to contact the wife or call me back.
Cell C's replyOfficial
15 Nov 2018, 11:47The consultant must speak to the account holder for security purposes. She will get back to you.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
Cell C's reply15 Nov 2018, 11:47
Official
The consultant must speak to the account holder for security purposes. She will get back to you.
Regards
Cell C | PN
Regards
Cell C | PN
Best regards,
MN
Mahendra N's updateReviewer Update
15 Nov 2018, 11:57Please note that the consultant did speak to the account holder on 14 November 2018 at about 17H00. we are currently waiting for the consultant to get back to us as to we and how we are having a problem again. Hope this wont take to long, has yesterday we waited from 10:30 to 17H00 to get a call back and only to be told we still need to wait. so delay is not on our side.
MN
Mahendra N's update15 Nov 2018, 11:57
Reviewer Update
Please note that the consultant did speak to the account holder on 14 November 2018 at about 17H00. we are currently waiting for the consultant to get back to us as to we and how we are having a problem again. Hope this wont take to long, has yesterday we waited from 10:30 to 17H00 to get a call back and only to be told we still need to wait. so delay is not on our side.