UPGRADE PHONE DELIVERED IN THE WRONG COLOUR

I was due for an upgrade and the process was handled by Diven. He assured me I would get a pink phone and even called me back to change the package in order to get a pink phone. This was on the 4th September, 2023. On the 5th September, 2023, I received the phone and it was a green coloured phone. I emailed and phoned three times and got cut off twice, but managed to get my message across about the wrong coloured phone. I was told it would take 2 to 5 days and the wrong coloured phone would be collected and the pink one would be delivered. To date, nothing has arrived and I do not know how to rectify this. Each time you phone there is no option to choose for the delivery dept. You have to repeat your story only to be told they will transfer the call and it cuts off.