UPGRADE ON WRONG!!!!

I was due for a update and decided to take the upgrade deal which was offered to me on my work number – *** I told the lady who called me – more than once that I am NOT in the office until Friday, 13 December 2019 as I am a sales executive and out of the road and she “was to make a note on it that the package should only be delivered on Friday, 13 december or the week after.

Needless to say – apparently – NO SUCH NOTE HAS BEEN MADE IN THE SYSTEM! Resulting in RAM hand to hand couriers doing 2 failed delivery attempts to my work address. Why was this NOT put in the notes and why is my instructions as a clients being ignored. Needless to say – I had to fight for days to get my package from RAM today, 13 December 13, 2019.

Being given the run around by some people on the call center – its been nearly 48 hours and I am still waiting for the manager to call me bac**** I have to trust my cellphone contracts with people who can’t give a damn about clients or service delivery