Upgrade not possible

Good day Cell C / SR

Thank you for the swift response.

I am however still very unhappy and unsatisfied.

You cannot state you have been lenient despite a court order. The blame the courts to have ruled to enforce the order. It simply does not make sense what you are doing. You are happy to give me a sim contract for R199 but refuse a R409 contract to include a new phone, it is still a contract and therefore your principle reason to enforce a court order makes no sense.

I have opted to sequestrate myself and my attorney told me that the cellphones amongst other expenses are excluded from the court order, for this reason I don't understand why Cell C is punishing a customer that honours payment religiously.

Cell C please understand that i will not surrender to the new found enforcement and withdrawal of your leniency. I will continue escalating this concern until I am satisfied with the result which is including a phone to my contract.

Regards,

Nevelle Wolmarans

As I mentioned before. I received no call and if I did it was from an unknown number. If you call from an unrecognised, unknown, or private number, the call will NOT be answered. It is my privilege and prerogative to not answer these calls as I do not tolerate spam and or marketing calls.

Regarding the upgrade. Cell C refuse to upgrade my contract and also refused my wifes contract due to Cell C's credit vetting that changed. We found this unprofessional at the least as we have been upgrading under our same circumstances for many years, hence I escalated the upgrade problem and mediocre service delivery via the Helepeter platform. This is done because the normal customer service route is inefficient due to employees that are fixated to a pre-set of sequencial rules and process and any deviation from that guidelines the Cell C representative simply don't know what to do.

The service my wife and I receive is ridiculously painful at best.

Call my wife on *** (Hayley Wolmarans). We are married in community of property and I gave her consent to answer on my behalf but for both of us.

Thank you. Make sure to call my wife Hayley Wolmarans at *** she has full consent to deal on my behalf. Note: Hayley has the exact same problem the only difference is that her contract is prepaid and still she was refused.

Thank you calling my wife about the upgrade. But unfortunately the phone call was an exact repeat as the previous upgrade call. Now we were told that our credit score went down and that is why we were declined. Obviously it went down, we only have the contracts with Cell C to maintain a credit score which is useless as we have been under debt review for 10 years in which time we were succesful in renewing / upgrading our contracts without any problems.

The matter is still unresolved.

Cell C shows little to no interest to resolve this matter and I will escalate.

My wife and I are still not satisfied with the outcome.

If Cell C is willing to extend our contracts without a handset they can similarly extend it with the handset.

Cell C chose to ignore further discussion for this reason we will escalate because we are treated unfairly thus we will seek assistance from any and all legal assistance available.

My wife and I are still not satisfied with the outcome.

If Cell C is willing to extend our contracts without a handset they can similarly extend it with the handset.

Cell C chose to ignore further discussion for this reason we will escalate because we are treated unfairly thus we will seek assistance from any and all legal assistance available.

Please provide us with the detailed contact details of the senior officials dealing with escalated customer complaints. This is required by the National Consumer Commission and The Consumer Goods and Servises Ombud.

Thank you in advance.

Regards
NW & HW
Disgrantled Customers

Thank you. Send the details to my email address.