Upgrade Nightmares

Due for my upgrade with Cell C, called the call centre to upgrade only to be told the package I want is only available on line and I need to apply on line, easy right WRONG endless nightmare trying to move the New Sim and Cell Number to my exisiting number and to Migrate the contracts endless calls being sent from Pillar to Post from calling the call centre to going to the Stores only to be told that I need to go Cell C Head Office in Midrand, to have my query resolved called Cell C again this morning only to be told that both the Store and the Call Centre agents gave me the wrong information now a new case number has being given to me another few days for this problem to be escalated and resolved and in the mean time I'm sitting with 2 cell numbers 2 debit orders and still not happy with the current situtation as well as customer service from Cell C, How difficult is it to Migrate the New Number to my Existing Number and rather Upgrade my Exisiting Number with the new numbers benefits..... Oops this is just to Higher Level to for Cell C staff.....