"Upgrade Nightmare" Turns Into Unexpected Surprise!

Following my review of "Upgrade Nightmare" I would like to commend and thank Management and Staff at my local Cell C store in York Street, George, Western Cape. Special mention and thanks go to Jolene Hartnick-Arendse (Manager) who took it upon herself to make sure that my issue with Cell C's Upgrade Department(Call Centre) was resolved and in a timeous fashion. Jolene stood up for me when I felt that Cell C had turned it's back on me and for this reason alone I will remain a loyal customer to Cell C. I have always said, and I maintain, that its not about what happened that made me upset, it's about how the problem was resolved. Having said that I can honestly say that Jolene has done Cell C proud and whatever you are paying her isn't enough for the effort she puts in to keep her customers happy. I challenge any other branch or even network to say their managers personally take the contract and phone to the customer to show their commitment in keeping him happy. I trust that by way of this post that Jolene will receive the necessary recognition from Cell C Head Office for the outstanding commitment and effort she put in to making me feel I wasn't just another contract number. Well Done Jolene! Jou Sterretjie Skyn Helder!!!