Upgrade Nightmare... Cell C

Cell C upgrade system is appalling!

Got offered a deal from Cell C (Found our later to be a Third Party; East Coast Call Centre). Telephonically agreed the upgrade. Received no confirmation of deal; they stated they would send sms. After no confirmation I contacted Cell C direct who had no idea of the upgrade, nor could they verify who contacted me. I Feared *****. ECC then contacted me stated they could no longer of the deal I agreed to. (Breach of contract). I stated I would deal with Cell C direct. Cell C tried to make the same deal work, could not do it, nor match competitors sim only deals. They the. Launched the online exclusive sim only deals, which was close to deal required, spoke to salesman at Cell C direct, stating this deal is only available online! I took the deal: Pinaccle 3gb sim only. I have yet to receive sim, it has been more than a week. Deal said to be delivered in 48 hours. (App**** on 17th of Feb - received nothing to date). I have yet to get hold at someone at Cell C that can assist. I get transferred from department to department. All they stated is that I cannot use this deal to upgrade, and that I’ll have to pay additional money to change numbers. Till date I have paid pro rata for the new contract, and I cannot upgrade/cancel my current Cell C account. This is ludicrous! Been more than 2 months trying to upgrade and no-one is able to assist!!!