Upgrade nightmare! and its Christmas

I have been with Cell C for almost 4 years and upgraded twice with no hassle. This time around it has been a TOTAL nightmare. Spoke to consultant by the name of Sydney Mbatha and we did the handset upgrade with all the details captured. 1 he told me he cant deliver at my house as I need to sign for the package, which is a little odd as my 2 previous upgrades were signed for by 2 of my family members. Never the less gave my work address to make things easier, I then was unfortunately on sick leave for 2 days and on the 19/12/2018 @ 08:25 I thought I should follow up on the delivery and see if I can request for the parcel to be re-directed to my home address. To my surprise I was informed I had not been upgraded for a hand set however for a sim card?? I requested to speak to Sydney to assist, he was not available and an email will be sent to him with his Team leader in CC to have him call me back. I patiently waited for over 6 hours for the call back and it never came. I called again at 14:25 and spoke to Adrian, she promised to cancel the incorrect package and call me back before close of business 17:00 on the 19/12/2018 and I am still waiting for the call.

I have made a follow up call again this morning, spoke to Sydney and he advised he is checking and will give me a call back in a hour, This was 10:16. I called again he promised in a hours time he will call back and nothing still. I received a 'missed called from 084 135 however my phone DID NOT ring ONCE! I then receive 'Dear Cell C customer, did we do a great job resolving your query? If so, please reply 1." The nerve! MY QUERY HAS NOT BEEN RESOLVED YET. I will not run the risk of the incorrect package to be delivered to me then have to call and run around for it to be sent back and and and... I have mentioned more than once that I NEED the device by Christmas. No one is available to assist and I am extremely frustrated.