Upgrade Nightmare

<p>My contract was due for an upgrade so i decided to call Cell C sales to get a router. The sale was done and i was informed by the lady who was processing the sale that i lost my sim card and she told that router will come with a sim card,so all i have to do was to call ********** to do a sim swap. when i recieved the router i called the number as advised but that was when my nightmare began. I was told the sim card was ricad and i explanied to the consultant that i have just recieved the sim and she transfered me to the technical department where i explaned that i lost my sim card and i have just upgraded my contract. The consult told me to go to a Cell C shop where they will be able to assist me, yesterday i went to Cell C wonderpark to activate my sim card. I was told that they cannot activate my sim as it was not purchased from them, the sales guy called the customer care again and i was told that my number has been inactive for more that two months so i need to pay for a sim swap. What makes angry is that I was paying on monthly basis and the minutes and data were sent to me monthly though the number was not used. i hate the fact this was an upgrade not a new sale, they would have explained to me that i will need to pay for a sim swap not to be sent from pilar to post. The reason i called sales was i that i was avoiding to go the store yet i had to only to ********** by cell c. Bottom line i want my money back as nothing was explained to me. i asked in the store that if i had come to do an upgrade there would i have charged and i told no so then whay was i not informed of this. waste of my time,my petrol and the money i paid for sim swap.</p>