UPGRADE NIGHTMARE

On the 31 st Jan 2019 i upgraded from a data contract (cancelled wifi ****le) to a phone contract. called the call center and was assisted in this regard, received the phone the following day (01st Feb 2019), Made contact in order to port my number on Monday 04th and this happened. i was then told to switch the phone on that evening at 7pm as the porting takes a while to kick in. I did not even bother with it Monday evening, but proceeded to switch on my new phone Tuesday 05th Feb at work, i immediately installed the work wifi and did the phone clone with my old phone, transferred contacts, pics etc downloaded 1 / 2 necessary apps. I was on work wifi all day last week Tues 5th Feb and i was unable to download watsapp.

Got home Tuesday evening and the phone said "NO SERVICE" which i thought was strange as i should have a data package and it should be working as i only switched the phone on on that day. Nonetheless i left it, got to work the following day (Wed 7th FEB) and called the call center again and asked if they could please activate my package as i now have the phone, the number was ported but still no sms, no watsapp and the phone keeps saying no service when i leave the work's wifi. it was at this point that i was told my data had been depleted, it made me so angry explaining to the agent that it was impossible as the phone was on wifi all day, and if i did not have watsapp i would love to know on what i used 500mb in a day?!!!! a supervisor came to the phone and apologised fo the inconvenience but still could not help me, i was shoved from pillar to post for a whole week, i spoke to teh customer care dept, the porting dept, the sim swop dept and even the technical dept. last week Thursday and Friday i was also on the phone all day with cell c and no one could tell me on what i used 500mb, when i know for a fact i never even got my data package, i am now sitting with a phone that i cannot use, and CELL C can only tell me on the 7TH MARCH what i used my data on as this is the only time this data refreshable table of theirs runs! it's BS and completely unacceptable that no-one could help me, i now have the phone in my possession but i was ****** of 5000mb, and this was either due to their porting error, or their sim swop but it happened after i upgraded but no one took responsibility for it!