Upgrade Nightmare

I'm not at all happy with Cell C's upgrade department. But I am giving them an opportunity to fix the situation. You believe and trust call centre agents have received the required training to assist you but end up with a phone which is worse off than if you stayed with your outdated phone. This after specifically asking if the new phone is in the same or better category than what you had. And then they lock you into that contract for 2 years. Honesty and Integrity... Guess its not something everyone possesses. Its events like this that cause loyal clients to wonder. If you are at all interested at assisting me my reference to the complaint logged is ********** 028