Upgrade Nightmare

<p>I upgraded my contract was told that I could make changes within 7 days. I called back within the timeframe to ask for a higher package than I originally upgraded too... and after spending about 50min on the phone between upgrades and customer services was told that nothing can be done. Upgrades told me to speak to migrations and migrations said the contract has to be older than a month, it was less than 7 days, so they cannot assist. I asked to speak to any supervisor and was told they were busy on other calls and would call me back... the 7 days have now passed and I'm still waiting for that callback. Horrible service, I am bitterly disappointed, especially after being a loyal customer for 12 years with multiple contracts</p>