Upgrade mess-up

I was called on the 30th of September regarding an upgrade and we went ahead with it as i was pleased about the service i had received up until then - we agreed to a fee of R99 a month, even though the previous few months it had been R279 - the consultant told me that this was in error and it would go down to R99 again. According to your systems it was N Soni who handled the call.<br> <br> I informed her that i want it to be capped - when i reached my limit, which she said i was entitled to i wanted it stopped. This morning i got a bill for R2379. <br> <br> I called your \Customer Service"line but was aggravated to no-end as your consultants could NOT assist me in any way. I want to know why this happened? And i want someone to listen to the conversation i had when i upgraded. I was told by one of the consultants that i had to set the limit with a different department.<br> <br> I want the fees charged reversed or i will go to the ombudsman as this is absolutely unacceptable."""