HK
Hendrick K
1 reviews | Active since Dec 2013
29 Mar 2016, 11:04
Upgrade Means Being Billed Twice
I have always upgraded with Cell C and I have never been billed twice.<br> This time I had to be billed twice simply because at the beginning of the month I received 2GB of data which I didn't even use and then on the 9th when the upgrade took place I got pro-rata data and got charged for it. Why when upgrading am I getting extra data, which I did not request? I am just upgrading on the contract I have, shouldn't that just continue from what I have till the end of the month, because I am not taking a new contract?
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Replies (1)Cell C's replyOfficial
29 Mar 2016, 11:15Hello Henikuma,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Cell C's reply29 Mar 2016, 11:15
Official
Hello Henikuma,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
