Upgrade Maze

<p>I have been with Cell C for the better part of 6 - 7 years and up until 2 weeks ago ive never had a problem with their service, so my contract was due for an upgrade, I had checked around for prices and compared between all four major networks, to my surprise Cell C has the most expensive deal on the Samsung Galaxy S6 (R499.00), this is R100.00 more than all the other networks,</p> <p> </p> <p>I still decided to call cell c as I thought that since I have been a long standing customer, I would be given a better deal, I spoke to Mpho (Cell C Direct) and she advised me that R499.00 was the price of this deal, to which I expressed my disappointment, I stated that if this was the case I would be cancelling my contracts with cell c,</p> <p> </p> <p>Mpho advised me that I should take screen shots of the deals on the other networks which were cheaper and she would send this to deal match for review, so I did as requested on the 11th of June, and I waited for 2 days before I emailed her for an update, to which she rep**** that she was still waiting for a response this was on the 13th of June,</p> <p> </p> <p>Today is the 21st of June and I have had no word back from her, I have emailed her again and still no response, I find this level of service very poor and I have not come to expect this from cell c over the years,</p> <p> </p> <p>I have 2 lines with Cell C and if this is not rectified I will be cancelling both of them.</p>