RN
Rigardt N
1 reviews | Active since Dec 2019
12 Feb 2025, 12:42
Upgrade issues with Cell C
I got a upsetting call from cell c this morning. I'm due for an upgrade soon but I've just been informed that because of my stupid credit score which isn't that low I might add, I can't get a decent phone and further more they got my monthly payment way wrong. But you know what, if this is how you want to treat your customers then I'll just switch to a different network willing to provide me with an actual upgrade and not a downgrade.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
12 Feb 2025, 13:05Dear Rigardt,
Thank you for reaching out to us, and we sincerely apologize for the frustration and disappointment you’ve experienced.
We understand how important an upgrade is and we’re sorry for the confusion regarding your credit score and monthly payment.
Please rest assured, that we’ve escalated your query for investigation, and we’re looking into the issue to resolve it as quickly as possible.
Cell C | NZ
Thank you for reaching out to us, and we sincerely apologize for the frustration and disappointment you’ve experienced.
We understand how important an upgrade is and we’re sorry for the confusion regarding your credit score and monthly payment.
Please rest assured, that we’ve escalated your query for investigation, and we’re looking into the issue to resolve it as quickly as possible.
Cell C | NZ
Cell C's reply12 Feb 2025, 13:05
Official
Dear Rigardt,
Thank you for reaching out to us, and we sincerely apologize for the frustration and disappointment you’ve experienced.
We understand how important an upgrade is and we’re sorry for the confusion regarding your credit score and monthly payment.
Please rest assured, that we’ve escalated your query for investigation, and we’re looking into the issue to resolve it as quickly as possible.
Cell C | NZ
Thank you for reaching out to us, and we sincerely apologize for the frustration and disappointment you’ve experienced.
We understand how important an upgrade is and we’re sorry for the confusion regarding your credit score and monthly payment.
Please rest assured, that we’ve escalated your query for investigation, and we’re looking into the issue to resolve it as quickly as possible.
Cell C | NZ
RN
Rigardt N's updateReviewer Update
12 Feb 2025, 13:07Ok 👍🏻 but I won't hold my breath on this issue being resolved soon.
RN
Rigardt N's update12 Feb 2025, 13:07
Reviewer Update
Ok 👍🏻 but I won't hold my breath on this issue being resolved soon.
RN
Rigardt N's updateReviewer Update
12 Feb 2025, 13:17No thanks I've heard enough from the first employee that talked to me. I don't know if it's just because I missed one month's payment, but I made an arrangement to pay that back. Now with what I was told this morning, it feels like I'm being punished because of that one missed payment 😕
RN
Rigardt N's update12 Feb 2025, 13:17
Reviewer Update
No thanks I've heard enough from the first employee that talked to me. I don't know if it's just because I missed one month's payment, but I made an arrangement to pay that back. Now with what I was told this morning, it feels like I'm being punished because of that one missed payment 😕
RN
Rigardt N's updateReviewer Update
12 Feb 2025, 13:26👍🏻
RN
Rigardt N's update12 Feb 2025, 13:26
Reviewer Update
👍🏻
Cell C's replyOfficial
12 Feb 2025, 13:42 Thank you for your understanding and patience.
Regards
Cell C | NT
Regards
Cell C | NT
Cell C's reply12 Feb 2025, 13:42
Official
Thank you for your understanding and patience.
Regards
Cell C | NT
Regards
Cell C | NT