Upgrade issues

Worst network provider to deal with. Call centre is useless and they all seem to work from different systems. Customet service is absolutely pathetic. I am still wating for my issue of my upgrade to be resolved after paying 846 for an account which was in legal which i only found out about 2yrs later when trying to do my upgrade on my curent phone number. So after paying they still refuse to do my upgrade on my number which is currently up to date. *********** agents throughout the call centre. They did my upgrade 2yrs ago and same story came up but these other accounts have nothing to do with my current number yet i am still given the run around. I will be cancelling my contract and going with a better service provider but i still want a manager or someone higher up to contact me. When i first cslled the call centre on 2 dec everything was fine the phone was to be delivered. This all started when i called to follow up and was told i have a legal status in my name yet cell c has all my current details. So after the follow up all this up and down started going from pillar to post with useless agents. When i tried in the store same story even after payment was made same story. How is is that my previous upgrade was done if i had a so called legal status? Somome Bongani has been dealing with this now but has never called me and when i tried calling in today after waiting over 40 mins on hold...they tell me he is on leave so when i asked for a manager the idiot put me on hold until the call asked to rate their service. All i can say is pathetic service!!!!