GR
Gabrielle R

1 reviews | Active since Jan 2015

16 May 2017, 14:21

Upgrade issues every 2 years

<p>every two years when my cell phone contract is due for upgrade i have the same problem with Cell C. I have an account with you for more than R2500.00 monthly yet each time i want to upgrade Cell C has some issue.</p> <p> </p> <p>Not only do i stay with your network that has terrible signal each and every day so i am running on my wifi from 8 to 5, I can not upgrade to the phone of my choice.</p> <p> </p> <p>I have paid my account each and every month for the past 6 years yet this is how Cell C treats loyal clients.</p> <p> </p> <p>Please dont even call me or anything as I will be going over to Vodacom that has already approved my contract.</p>

0
Replies (4)
Cell C
Cell C's reply16 May 2017, 14:40
Official

We are sorry to hear that you have received unsatisfactory service. This is definitely not the kind of service we wish to offer to our valued customers.

We will refer this matter to one of our team members for assistance and hopefully we can restore your faith in Cell C.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply17 May 2017, 09:05
Official

As per communication, Lungi will revert with feedback.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply17 May 2017, 10:03
Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

GR
Gabrielle R's update17 May 2017, 13:36
Reviewer Update

Lungi has called me but this matter has still not been resolved.