1 reviews | Active since Jan 2025
Upgrade issues
Misinformation regarding an Upgrade!
On 28 December I phoned @CellC to do a laptop upgrade. I chose to upgrade to the @Huawei Matepad 11.5 + @Huawei Matepad SE 11 double deal. A more expensive deal!!!
I was told it would take 3 business days for delivery... But nothing, no further communication or feedback.
I called @CellC AGAIN and was told the deliveries only strat 6 January... But off course the debit order has already been deducted from my account!!!
Today I phoned @CellC AGAIN, only to be told the @Huawei 's are out of stock??? Now I have to phone CellC again and choose another device???
Why would I be sold a device that's out of stock and not be told about it?
@CellC can phone me and make a plan to accommodate me as the paying client, thank you. ***
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience caused by this experience.
Please note that we have received your query via Facebook, and it has been escalated to our team for further assistance.
They will review the matter and reach out to you as soon as possible to resolve this issue and ensure you're accommodated as our valued client.
Your patience is greatly appreciated as we work on addressing your concerns.
Regards
Cell C | MN
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience caused by this experience.
Please note that we have received your query via Facebook, and it has been escalated to our team for further assistance.
They will review the matter and reach out to you as soon as possible to resolve this issue and ensure you're accommodated as our valued client.
Your patience is greatly appreciated as we work on addressing your concerns.
Regards
Cell C | MN
Still nothing
Then I'm told "someone" tried calling me.
Obviously I'm expecting so why will I not have my phone with me or avoid answering
Still nothing
Then I'm told "someone" tried calling me.
Obviously I'm expecting so why will I not have my phone with me or avoid answering