UPGRADE ISSUES

tried to upgrade on cell c direct Monday, confirmed with the operator that the handset is available on which she confirmed they have 2 in stock. today I phoned to get a tracking number on my order on which im informed that <br> they don't have the handset in stock.<br> I cancelled the order today to rather go to a store and upgrade.<br> now I cant upgrade for the next week because they need to remove the upgrade request from cell c direct.<br> I am fed up with cell c with this bad service.<br> I will open a new contract with another service provider over the weekend and not upgrade on this contract but rather cancel it on the due date two months from now.<br> you just lost another customer. I will rather pay more at another provider and get service .I would recommend all to rather use another provider as this is not my first time having upgrade issues with cell c. 2years ago it was system problems. took me 4days to get an upgrade on a phone you had in stock. useless!!!