ER
Endri R
1 reviews | Active since Nov 2018
07 Sept 2020, 09:26
Upgrade issue
I did an upgrade over the phone more than 2 weeks ago. I am however still waiting on my new phone. I understand there is a stock issue, but no one can tell me when to expect my phone. Several different call center support staff have different stories. When I initially did the upgrade they told me 5 to 7 working days. No no one knows. This is not very professional. I am very unhappy about this, I could have gone to Vodacom or MTN if I knew I I would wait this long.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
07 Sept 2020, 10:06Good day Endri
Thank you for contacting Cell C.
Our team will follow up on the upgrade and contact you to assist.
^MP
Thank you for contacting Cell C.
Our team will follow up on the upgrade and contact you to assist.
^MP
Cell C's reply07 Sept 2020, 10:06
Official
Good day Endri
Thank you for contacting Cell C.
Our team will follow up on the upgrade and contact you to assist.
^MP
Thank you for contacting Cell C.
Our team will follow up on the upgrade and contact you to assist.
^MP
ER
Endri R's updateReviewer Update
07 Sept 2020, 16:03Still no reply or follow up from Cell C!!!!
ER
Endri R's update07 Sept 2020, 16:03
Reviewer Update
Still no reply or follow up from Cell C!!!!
ER
Endri R's updateReviewer Update
09 Sept 2020, 07:59Still waiting on feedback. I phoned the call center again yesterday, they said they don't know when they will receive stock, it will still be somewhere this month. This is not acceptable. This month could mean anything from today till end of the month.
ER
Endri R's update09 Sept 2020, 07:59
Reviewer Update
Still waiting on feedback. I phoned the call center again yesterday, they said they don't know when they will receive stock, it will still be somewhere this month. This is not acceptable. This month could mean anything from today till end of the month.