RN
Rigardt N
1 reviews | Active since Dec 2019
29 May 2025, 10:11
Upgrade issue again
I've sent several requests via the web to be called back so I could upgrade my phone to the options I required about. Yet no one has phoned me back to the discuss my options with me. I know I can upgrade, but I guess none of them wants to help me again.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
29 May 2025, 11:07Dear Rigardt Nel,
Thank you for reaching out again and bringing this to our attention.
We’re sorry to hear about your experience and understand how frustrating it must be not to receive the support you were expecting. Based on our recent interaction last month, our team did make several attempts to contact you to assist with your upgrade request, but unfortunately, we were unable to reach you telephonically.
To ensure we get in touch with you this time, kindly send us a private reply with the best contact number and a convenient time for a callback. We’ll escalate your request and make sure you’re assisted as soon as possible.
Regards,
Cell C | TN
Thank you for reaching out again and bringing this to our attention.
We’re sorry to hear about your experience and understand how frustrating it must be not to receive the support you were expecting. Based on our recent interaction last month, our team did make several attempts to contact you to assist with your upgrade request, but unfortunately, we were unable to reach you telephonically.
To ensure we get in touch with you this time, kindly send us a private reply with the best contact number and a convenient time for a callback. We’ll escalate your request and make sure you’re assisted as soon as possible.
Regards,
Cell C | TN
Cell C's reply29 May 2025, 11:07
Official
Dear Rigardt Nel,
Thank you for reaching out again and bringing this to our attention.
We’re sorry to hear about your experience and understand how frustrating it must be not to receive the support you were expecting. Based on our recent interaction last month, our team did make several attempts to contact you to assist with your upgrade request, but unfortunately, we were unable to reach you telephonically.
To ensure we get in touch with you this time, kindly send us a private reply with the best contact number and a convenient time for a callback. We’ll escalate your request and make sure you’re assisted as soon as possible.
Regards,
Cell C | TN
Thank you for reaching out again and bringing this to our attention.
We’re sorry to hear about your experience and understand how frustrating it must be not to receive the support you were expecting. Based on our recent interaction last month, our team did make several attempts to contact you to assist with your upgrade request, but unfortunately, we were unable to reach you telephonically.
To ensure we get in touch with you this time, kindly send us a private reply with the best contact number and a convenient time for a callback. We’ll escalate your request and make sure you’re assisted as soon as possible.
Regards,
Cell C | TN
RN
Rigardt N's updateReviewer Update
30 May 2025, 11:27Thanks for nothing. Your damn employee told me yesterday that I can't upgrade until 2 or 3 more successful debit orders in a row go down. So thanks again for wasting my time. At this rate I'll only qualify for an upgrade like next year right 😒😒😒😒 thank you for being absolutely useless.
RN
Rigardt N's update30 May 2025, 11:27
Reviewer Update
Thanks for nothing. Your damn employee told me yesterday that I can't upgrade until 2 or 3 more successful debit orders in a row go down. So thanks again for wasting my time. At this rate I'll only qualify for an upgrade like next year right 😒😒😒😒 thank you for being absolutely useless.
RN
Rigardt N's updateReviewer Update
30 May 2025, 11:58By the way I pay the bill on time every month so I don't know why you guys are making it so hard for me to do a simple upgrade.
RN
Rigardt N's update30 May 2025, 11:58
Reviewer Update
By the way I pay the bill on time every month so I don't know why you guys are making it so hard for me to do a simple upgrade.
RN
Rigardt N's updateReviewer Update
30 May 2025, 12:18Whatever, at this rate I'll probably only be eligible for a upgrade next year 😒😒😒
RN
Rigardt N's update30 May 2025, 12:18
Reviewer Update
Whatever, at this rate I'll probably only be eligible for a upgrade next year 😒😒😒
RN
Rigardt N's updateReviewer Update
14 Jun 2025, 10:24Hi this is not regarding my upgrade issue anymore I've given up on that now. It's about my data and the fact I can't use it when I'm off the WiFi, the 1GB I received as part of my contract can't be used. There's been two instances where I couldn't use it. Can one of your technicians please phone me and advise why I'm unable to use my data? I know my debit order for the month went off so obviously my account should be up to date.
RN
Rigardt N's update14 Jun 2025, 10:24
Reviewer Update
Hi this is not regarding my upgrade issue anymore I've given up on that now. It's about my data and the fact I can't use it when I'm off the WiFi, the 1GB I received as part of my contract can't be used. There's been two instances where I couldn't use it. Can one of your technicians please phone me and advise why I'm unable to use my data? I know my debit order for the month went off so obviously my account should be up to date.
RN
Rigardt N's updateReviewer Update
14 Jun 2025, 10:49Thanks it's working again now. Although I don't know why it stopped in the first place 😒 but it's fine you guys got it working again 👍🏻
RN
Rigardt N's update14 Jun 2025, 10:49
Reviewer Update
Thanks it's working again now. Although I don't know why it stopped in the first place 😒 but it's fine you guys got it working again 👍🏻