RN
Rigardt N
1 reviews | Active since Dec 2019
16 May 2026, 09:44
Upgrade issue again
Their customer service sucks. I was supposed to upgrade my phone last year, but due to a few unsuccessful debit orders didn't go through on time which I had to pay manually my upgrade gets pushed back. I tried 4 more times after that, each time a successful debit order by the way. Yet still I couldn't upgrade due to my credit score not being high enough. So you know what I decided that if ever I have the money I'll just buy a new phone cash without their so called help. So I finally had enough saved to get a new phone this year, but this morning I get a call from them trying to talk to me about an upgrade. A year and a half later 😒😒. Yeah I was not happy at all.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
16 May 2026, 09:50Dear Rigardt N,
Thank you for sharing your experience with us.
We sincerely apologise for the frustration caused by the upgrade delays and the timing of the recent call you received. We understand how disappointing it can be when expectations around upgrades are not met, especially after maintaining payments and attempting multiple applications.
Please note that upgrade eligibility is assessed based on a combination of account history, payment behaviour, and credit assessment at the time of each application, which can sometimes change over time even when payments are later regularised.
We truly regret the inconvenience this has caused and appreciate your feedback, as it helps us review and improve our processes.
If you would like us to review your current upgrade status or check available options for you, please let us know.
Regards,
Cell C | ZM
Thank you for sharing your experience with us.
We sincerely apologise for the frustration caused by the upgrade delays and the timing of the recent call you received. We understand how disappointing it can be when expectations around upgrades are not met, especially after maintaining payments and attempting multiple applications.
Please note that upgrade eligibility is assessed based on a combination of account history, payment behaviour, and credit assessment at the time of each application, which can sometimes change over time even when payments are later regularised.
We truly regret the inconvenience this has caused and appreciate your feedback, as it helps us review and improve our processes.
If you would like us to review your current upgrade status or check available options for you, please let us know.
Regards,
Cell C | ZM
Cell C's reply16 May 2026, 09:50
Official
Dear Rigardt N,
Thank you for sharing your experience with us.
We sincerely apologise for the frustration caused by the upgrade delays and the timing of the recent call you received. We understand how disappointing it can be when expectations around upgrades are not met, especially after maintaining payments and attempting multiple applications.
Please note that upgrade eligibility is assessed based on a combination of account history, payment behaviour, and credit assessment at the time of each application, which can sometimes change over time even when payments are later regularised.
We truly regret the inconvenience this has caused and appreciate your feedback, as it helps us review and improve our processes.
If you would like us to review your current upgrade status or check available options for you, please let us know.
Regards,
Cell C | ZM
Thank you for sharing your experience with us.
We sincerely apologise for the frustration caused by the upgrade delays and the timing of the recent call you received. We understand how disappointing it can be when expectations around upgrades are not met, especially after maintaining payments and attempting multiple applications.
Please note that upgrade eligibility is assessed based on a combination of account history, payment behaviour, and credit assessment at the time of each application, which can sometimes change over time even when payments are later regularised.
We truly regret the inconvenience this has caused and appreciate your feedback, as it helps us review and improve our processes.
If you would like us to review your current upgrade status or check available options for you, please let us know.
Regards,
Cell C | ZM
RN
Rigardt N's updateReviewer Update
16 May 2026, 10:31Clearly you didn't read all of my review. I already bought a new phone out of my own pocket. Because no one else would help me, so I don't need your so called help to upgrade, I have a new phone, bought and paid for with cash by the way by me. So thanks for nothing
RN
Rigardt N's update16 May 2026, 10:31
Reviewer Update
Clearly you didn't read all of my review. I already bought a new phone out of my own pocket. Because no one else would help me, so I don't need your so called help to upgrade, I have a new phone, bought and paid for with cash by the way by me. So thanks for nothing
Cell C's replyOfficial
16 May 2026, 10:51We understand your frustration, and we’re truly sorry that your experience with us led to this outcome.
We hear you, especially around the repeated attempts to upgrade and the timing of our recent call. That’s understandably disappointing, and we regret that we didn’t meet your expectations when you needed us to.
We appreciate you taking the time to share your feedback, and we’re glad you were able to find a solution that worked for you in the end.
Should you ever need assistance with any of our services in future, we’ll be here to help.
Regards,
Cell C | TM
We hear you, especially around the repeated attempts to upgrade and the timing of our recent call. That’s understandably disappointing, and we regret that we didn’t meet your expectations when you needed us to.
We appreciate you taking the time to share your feedback, and we’re glad you were able to find a solution that worked for you in the end.
Should you ever need assistance with any of our services in future, we’ll be here to help.
Regards,
Cell C | TM
Cell C's reply16 May 2026, 10:51
Official
We understand your frustration, and we’re truly sorry that your experience with us led to this outcome.
We hear you, especially around the repeated attempts to upgrade and the timing of our recent call. That’s understandably disappointing, and we regret that we didn’t meet your expectations when you needed us to.
We appreciate you taking the time to share your feedback, and we’re glad you were able to find a solution that worked for you in the end.
Should you ever need assistance with any of our services in future, we’ll be here to help.
Regards,
Cell C | TM
We hear you, especially around the repeated attempts to upgrade and the timing of our recent call. That’s understandably disappointing, and we regret that we didn’t meet your expectations when you needed us to.
We appreciate you taking the time to share your feedback, and we’re glad you were able to find a solution that worked for you in the end.
Should you ever need assistance with any of our services in future, we’ll be here to help.
Regards,
Cell C | TM