Upgrade horror

I have been a cell c customer for years and this is the second time I have a problem with an upgrade.

I called over a week ago and placed an order for a router and data package. I was promised that the device will be delivered within 7 days. To my horror, I called today and I was told that the device is out of stock and they do not know when it will be received.

I spoke to Ndivhuho at retentions and she lacked compassion and she sounded as if she didn't want to help me. When I asked for a manager she refused to get a manager and wanted to transfer me to upgrades. The useless girl I spoke to next opted to send me to rate her service instead of transferring me to a manager.

I call again and eventually spoke to a supervisor by the name of Bongani, still could not help me. Transfered me back to upgrades.

I spoke to a lady by the name of Siphesihle and she promised to call me back at 5 as the device was booked meaning it is no longer with cell c and it should be on its way.

I received a call from Portia who told me the device is not in stock and she will call me on Friday latest.

This contradicting information makes me wonder if the device is there and whether it will be delivered.

Your hello Peter reviews indicate that you use the same response on your complaints. That is so rude and impersonal.

It is an indication that your executives do not really care about the people who matter the most, which are customers. Because they would not allow such nonsense to happen.

Do not send me a copy and paste response. Inform me when you will have the hauwei mini router and train your staff, some of them lack training but most of them are just plain rude.