MS
Maria S
1 reviews | Active since Dec 2015
09 Dec 2015, 12:36
UPGRADE GONE WRONG
I upgraded my contract to an WIFI router for R209 pm. The sales lady did not inform me that my contract will change from a cap line to an open line. My case number is ***. It was open on the 3 of November 2015 and after they have listened to my recording of the upgrade (I had to wait 3 weeks for this) they agreed to pay me back for the open line usage because this was not explained to me. I am still waiting for my refund with no feedback form Cell C. Very bad service.
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Cell C's replyOfficial
09 Dec 2015, 13:00Hello Slabbert01,
Thank you for notifying us of the above.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply09 Dec 2015, 13:00
Official
Hello Slabbert01,
Thank you for notifying us of the above.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.
We apologize for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Best regards,