Upgrade gone tolaly wrong

<p>I received an text message the last week of July to inform me I'm due for an upgrade. 31st July I visited the store looked around while the consultants was busy. When it was my turn I showed the consultant (Candice Fortuin) the phone that I liked and told her that I was due for an upgrade. She started pounding away on the keyboard making phone calls to the support desk, asking for credit scores. During all this I was not informed or consulted about anything. Eventually she said that my credit scoring was too low and I did not qualify for the Microsoft Lumia 950, I in turn said to her that the Samung J5 will also be sufficiant, she just continued to call for the credit scorring to be increased. </p> <p>Please note I do not work in a Cell phone store although I work with a Cellphone daily I do not know the lingo. I need somebody to actually speak to me and explain the benefits of the contract.</p> <p>She then told me that she got the credit scorring right and that the current SIM card will be cleared of all money on there, that was fine as I could load airtime again. </p> <p>I signed the contract and was told about the 7 days out of box Failure. She asked me to call the Customer care "140" from home to ask for the SIM swop and number change. As I wanted the contract to be placed onto the Pre-paid SIM I am using, and to change the number of the Contract to pre-paid.</p> <p>Went home called the customer care and was told that they are closed and a call will be logged. Monday 1st August I called again to verify that the request was received. I had to re-explain what I wanted to happen the cost involved would be placed on my bill. Was not aware of extra cost as this was not discussed in the store. SIM swop as the active SIM card is too big for the phone that I chose R 150, the number change is R 250. (R 400) taking into consideration I have a phone in my possesion that I cannot use. I was also informed that I will receive a phone call in the next 2 days. Tuesday 2nd August I called the customer care again in the afternoon. I was told that somebody will still call me during the day, if not tomorrow (voting day) as they are working. Nobody called. Thursday I receive a text that my request could not be processed.. No phone... Friday morning went back to the store, Candice not in. Spoke to somebody ellse (Faiek) who explaied that she is new and did the whole process incorrectly. He then called the customer care to do the SIM swop, as if I want them to do so in the store I need to pay R150 immidatly. I just want the phoen to work,Idont have cash on me? Again somebody will call me within two to four hours. At 4'O Clock still no phone call. Went back to the store spoke to Faiek, explaining that I have had enough. He then does the SIM swop in the store and tells me that Ican put the SIM in the phone by 7 it should work then. Yea progress....19:20 SIM in the phone signal, now load airtime. After a long struggle during the Friday evening and Saturday morning. Calling the customer care i was told that I no longer have a Top Up contract but an Open line and I cannot load Airtime to it. SCREAMING this is not what i wanted! Sunday going back with my husband the original consultant still not at work, the second consultant assist me again. asking what that is all about he tells me that there is no Manager and that he cannot assist me but will text his manager. I shoud come back Monday. </p> <p>Monday 7th August day 8 without a phone, Manager busy with another unhappy client (suprised?) Manager then leaves the store while I standing there to resolve the unhappy clients problem. </p> <p>Im standign around in the store feeling very uncomfortable, the initial consultant comes to me and ask if she can help, like really help fix your mess. I just rep**** waiting for the Manager, in return asking what is your problem. </p> <p>Left the phone with the assisting consultant, stood outside the shop waiting on the Manager. Just as i wanted to leave the manager walks up. Now,I have sent an emial to him the Sunday evening explaining in more detail then what I'm doing here what happend. I introduce myself as the one who sent the email, he tells me he started to read it but did not finish reading the mail as he had to assist a customer. </p> <p>He then tells me that he cant take any disissions and will come back to me. Monday afternoon no feedback, today Thursday 11th August i still do not have a phone, the consultant dont know what to say as he can only assist so much.</p> <p>I am seriously considering ending this contract, I have two contracts with Cell C but if theres is not a ***** up with the upgrade, my line is disconected for none payment because your Debit order dates are wrong, or I get deducted twice wehn the refund is done my line is suspended for none payment/</p> <p> </p> <p>Cell C what can you offer me to stayas clearly your staff is incompentant.</p> <p> </p>