Upgrade *****

I RECEIVED A CALL ON 6 FEB 2020 STATING THAT I QUALIFIED FOR AN UPGRADE. I TOLD THE AGENT THAT MY CONTRACT EXPIRES IN April& was not interested in an upgrade. He stated that I would be saving money and pay only R299 per month. He also stated that I qualified for an upgrade from month 21 of my existing contract.

On 10 March I received an sms stating that my bill for the month, payable end of March, is R521.30. I called in on 12 March to enquire and was told they would investigate and get back to me. The reference number I was given is ***. No one ever got back to me.

I called in again on the 25th of March and was given ref number ***. I was told that I was liable for the R521.30 as I have 2 contracts running. This was never explained to me by the sales consultant who sold me the upgrade. I would never have agreed to this.

I was advised to call the retentions number where I was advised that the upgrade was sold by a third party and that they would escalate the issue to them. I was told it would take 48 hours for them to contact me with feedback.

This month I was still billed the amount of R521 without the query being resolved. I would never have agreed to this contract had I been given all the relevant info for me to make an informed decision.

I trust that this matter will be resolved. if it means giving back the phone, I am more than happy to do so as I initially had no intentions of getting an upgrade.

Regards,