BM
Bongiwe M
1 reviews | Active since Jan 2021
02 May 2024, 11:35
Upgrade - Delivery Query
Good day,
I made an upgrade last week the 23rd April 2024 and i was told that my device will be delivered on Friday last week or latest Monday. It’s Thursday today and nothing has arrived. I’ve been calling customer care to find out where the hold up is but i’m not getting any assistance instead my airtime keeps running out for holding the lines from the transferring happening.
Kindly urgently assist
BM
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Replies (1)
Cell C's replyOfficial
02 May 2024, 11:49Dear Bongiwe Mtsolongo,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you've experienced. We understand the frustration of expecting a timely delivery and not receiving it as promised. Kindly note that we have escalated your query to our Team to investigate the delay in the delivery of your upgraded device and provide you with an update. Do expect communication within 24-48 working hours.
Regards,
Cell C | GN
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you've experienced. We understand the frustration of expecting a timely delivery and not receiving it as promised. Kindly note that we have escalated your query to our Team to investigate the delay in the delivery of your upgraded device and provide you with an update. Do expect communication within 24-48 working hours.
Regards,
Cell C | GN
Best regards,
Cell C's reply02 May 2024, 11:49
Official
Dear Bongiwe Mtsolongo,
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you've experienced. We understand the frustration of expecting a timely delivery and not receiving it as promised. Kindly note that we have escalated your query to our Team to investigate the delay in the delivery of your upgraded device and provide you with an update. Do expect communication within 24-48 working hours.
Regards,
Cell C | GN
Thank you for bringing this to our attention.
We sincerely apologize for the inconvenience you've experienced. We understand the frustration of expecting a timely delivery and not receiving it as promised. Kindly note that we have escalated your query to our Team to investigate the delay in the delivery of your upgraded device and provide you with an update. Do expect communication within 24-48 working hours.
Regards,
Cell C | GN
Best regards,