UPGRADE DEBACLE

Did an upgrade on 12/07/2019 after being prompted to do so via SMS from Cell C. Went to Galleria Branch and did the upgrade. At no point was I told that I would be charged an outstanding device fee on my current device until that contract was due to expire (in Oct).

As with all previous renewals the current contract was meant to continue until Oct at which point the new contract would kick in.

I see the bill now, I have already paid full old contract amount for July, and now they want to charge me Pro Rata for the new contract from 12/07 (so charging me for two contracts in 1 month??!!)

Went to branch in JHB to query and told "oh sorry its a mess from the Galleria side", so only they can assist??!! How is that for passing the buck?

I require SOMEONE COMPETENT to contact me urgently regarding this mess, as the person at Galleria did not disclose any of this, further I refuse to pay for a full month on old contract plus pro rata on new contract in THE SAME MONTH!!