NB
Nicola B
1 reviews | Active since Oct 2010
04 Jun 2021, 16:26
Upgrade complaint for debt review client
I have been a client of Cell c for many years. Having had multiple contracts always paid on time. I have since placed myself under debt review, and my one remaining contract is due for upgrade but they will not grant me the upgrade due to me being under review, regardless of me paying it every month. Poor service, and I would like to speak to a Senior Manager. I am not extending my contract obligation, and history shows I always pay my bill. It is also part of my affordability scoring on my debt review application. Please can someone contact me soonest
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Replies (4)0
Replies (4)
Cell C's replyOfficial
04 Jun 2021, 16:53Hi Nicola
Thank you for contacting us.
We really appreciate your loyalty. You don't meet our qualify criteria, unfortunately.
^NT
Thank you for contacting us.
We really appreciate your loyalty. You don't meet our qualify criteria, unfortunately.
^NT
Cell C's reply04 Jun 2021, 16:53
Official
Hi Nicola
Thank you for contacting us.
We really appreciate your loyalty. You don't meet our qualify criteria, unfortunately.
^NT
Thank you for contacting us.
We really appreciate your loyalty. You don't meet our qualify criteria, unfortunately.
^NT
NB
Nicola B's updateReviewer Update
04 Jun 2021, 17:10That's a really lame putrid respk9and refuse to accept this as an excuse when I'm not increasing my contract. Please can someone in a senior position contact me urgently ***. This is shocking service.
NB
Nicola B's update04 Jun 2021, 17:10
Reviewer Update
That's a really lame putrid respk9and refuse to accept this as an excuse when I'm not increasing my contract. Please can someone in a senior position contact me urgently ***. This is shocking service.
NB
Nicola B's updateReviewer Update
17 Jun 2021, 12:56Still no feedback from CELL C. Honestly pathetic service after all these years. I demand to speak to a Senior Manager in upgrades, I do not believe that no one has the capability to assist. You recently upgraded my one contract whilst under debt review, and that was done at Claremont branch, why is my current contract any different. Urgently require feedback.
NB
Nicola B's update17 Jun 2021, 12:56
Reviewer Update
Still no feedback from CELL C. Honestly pathetic service after all these years. I demand to speak to a Senior Manager in upgrades, I do not believe that no one has the capability to assist. You recently upgraded my one contract whilst under debt review, and that was done at Claremont branch, why is my current contract any different. Urgently require feedback.
NB
Nicola B's updateReviewer Update
17 Jun 2021, 12:57PLS CALL ME ON *** urgently.
NB
Nicola B's update17 Jun 2021, 12:57
Reviewer Update
PLS CALL ME ON *** urgently.