UPGRADE COMPLAINT

I CALLED CELL C IN JUNE TO DO A EARLY UPGRADE ON MY EXISTING CONTRACT.THE GAVE ME A SETTLEMENT AMOUNT WHICH I PAID INSTANTLY THE VERY SECOND IF NOT AND SAID THAT AFTER THAT I WOULD BE ABLE TO UPGRADE.<br> I CALLED THEM AFTER 48 HOURS AS ADVISED HOWEVER THE ACOUNT WAS NOT SET TO ZERO.<br> I CALLED THEM 8 TIMES EVERY DAY FOR TWO WEEKS AFTER THAT FROM ACCOUNTS TO CALL CENTRE FROM CALL CENTRE TO RETENTIONS FROM RETENTIONS TO UPGRADES HOWEVER I WAS PATIENT.FINALLY WHEN THE ACCOUNT WAS SET TO ZERO AFTER TWO WEEKS WHEN I WAS TO UPGRADE THEY SAID I COULD NOT AND HAD TO WAIT FOR MY INSTALLMENT OF JULY TO GO THROUGH.I WAITED PATIENTLY AND DECIDED LETS GIVE THEM TWO WEEKS AFTER MY JULY PAYMENT AS I KNOW HOW PATHETIC SERVICE IS AT CELL C.NOT TO MY SURPRISE AGAIN I HAD TO GO THROUGH FOUR DIFFERENT DEPARTMENTS ONE GUY IN UPGRADES SAID MY ACCOUNT IS PAYMENT PROFILE AND GAVE ME *** TO DIAL. I DAIL THAT NUMBER AND HELD ON FOR 30 MINUTES ONLY TO FIND OUT IT IS THE WRONG DEPARTMENT.THEN BACK TO UPGRADES AGAIN THE NEXT CONSULTANT TOLD ME SHE CANNOT ACCESS MY ACCOUNT AND SHE WILL CALL ME BACK AND STILL WAITING.<br> THIS IS THE WORST SERVICE EVER AND TO THINK I HAVE FOUR CONTRACTS WITH CELL C