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I upgraded my contract via telecom discussion on the 20th May 2020. I then received confirmation that they didn’t have stock, but they would be receiving stock soon and I was on the back-order list to receive the stock and I will receive the phone within two weeks. I was also told that if they there are any issues, I shouldn’t worry someone would give me a call. Since then, I have not received any feedback or call from cell c. I needed to do the calling and following up. No one in the customer care department (working from home) seems to be trained enough to give valuable feedback. All they could advise was that the stock has not arrived. On the 15 June I followed up again, annoyed at this point! I was then told that the stock has been received from China and I will receive the phone within 3 – 7 days. It is 10days later and I have not received the phone or a call from cell c on any feedback.

I then called again to follow up and I was told that they are now AGAIN out of stock and I would need to wait AGAIN for the phone to arrive! So what happened to the stock that was back ordered for me? was this given to another customer? Cell c is pathetic! and still I have not received one call for feedback!

when asked for managements number, no one can get back to me !