Upgrade Cancellation refused

I upgraded my two contracts at Shop 37, Kalahari Mall, Upington on 27 December 2017. However I am not happy with the K10 LG handsets and returned it on 28 December 2017.

I was informed that a consultant will only be available on 29 December 2017 to assist me in cancelling the upgrade and doing a new upgrade to different handsets.

On the 29 December I returned to the store, but neither Cell C nor the store trade partner could assist. As per the Consumer Protection Act I am allowed to return goods within 7 days, which I did. However Cell C has breached The Act by refusing to cancel the upgrades and issue a new upgrade contract.

This is the first time since 2003 (when I became a Cell C Customer) that I have complained in regards to a handset and wanted a return.

Both handsets have been handed to the store as I no longer want them. I CONSIDER THE CONTRACT TERMINATED , as I no longer have the devices in my possession.

I am shocked at the callous attitude of Cell C and how the South African Law is simply ignored by Cell C like it does not apply to them.