Upgrade Cancellation Nightmare !!!

Good day

I received a call from Mandy on the 7th of January 2023, who promised to get back to me. I still haven’t received any feedback regarding this issue.
I just want to state that my job entails system support to many government entities including distribution of medicines to hospitals, clinics, pharmacies etc. I am also heading the IT system support for the matric results. I am currently without a telephone service due to my account being suspended and it’s no fault of mine. I am kindly requesting that this issue be sorted asap to avoid any legal implications. Please understand this is not a threat but just to indicate that it is critical that I am contactable 24/7. I can provide you with proof if need be.

I cannot get through the Cell C consultants as they either cut the call or put me through to departments. I am being sent from pillar to post without any resolution. It’s almost FOUR MONTHS and I am still struggling. What is so difficult to get me back on to the contract I was in prior to the upgrade? Also note that I am unable to contact Cell using my phone and have to use other people’s phones. I even went to a Cell C shop in Centurion, the consultant indicated that they cannot do anything to assist as only the “online team” can assist.
My account has been paid up and I was on a month to month contract so I am entitled to exit Cell C so please cancel my contract so that I can go to another service provider.

Kind Regards Mrs Naidoo

***

Good day, after months of phone calls, emails, escalations Cell C finally rectified their error on my account and promised to reinstate my line. I was told on Sunday 22/01/23 that I had to pay the R140 arrears (which was no fault of mine) and then my line will be reinstated. I did pay the R140, sent the proof of payment and my line is still suspended! This is totally unacceptable! Please can I have my line reinstated together with all credits in terms of data, voice etc. as was promised 2 days ago.

good day the email was sent to Nhlanhla as indicated below. copied from my gmail.
From: ***
Sent: Sunday, 22 January 2023 16:19
To: Nhlanhla Mbuyisa (Contractor)
Subject: RE: Banking Details Good afternoon Nhlanhla Please find attached the proof of payment. Thank you for your assistance, much appreciated. Kind regards
Mrs Naidoo *** Sent from Mail for Windows From: Nhlanhla Mbuyisa (Contractor)
Sent: Sunday, 22 January 2023 16:02
To: ***
Subject: Re: Banking Details Good day Mrs. Gonavathie Please sent proof of payment as well

Good day

Cell C has debited my account once again for the cancelled upgrade!!! Despite getting assurances from the consultants that the upgrade has been cancelled and Cell C will no longer debit my account for the upgrade but they continue to do so.

• I request that the finance department stop the debit order for the cancelled upgrade with immediate effect and refund my Standard bank account for the full amount of R978.12 (ref Cell *** ***) done on the 25/01/2023.
• remove my name from the credit bureaus as Cell C has black listed me indicating that my account is in arrears!
• remove my account from the collections department that keep calling to demand payment from me.

I really don't know how much more of Cell C's shoddiness must I endure, it has really been a frustrating and tiring experience to get Cell C to cancel an upgrade!

Regards
Mrs Naidoo