SG
Sarisha G

1 reviews | Active since May 2009

30 Aug 2016, 14:00

Upgrade Assistance Sucks!!!! Refusal to help

<p>Billed the incorrect amount when upgrade was done in the store.</p> <p>Given incorrect details about contract</p> <p>Failure to assit, and refusal of store manager to take my call</p> <p>Been ********** and treat unfairly!!!!</p> <p>Been called to come into the store as the cannot help me on the phone???</p> <p>Wassap budle pro-rated on day upgrade was activate, however balance remains the same and amount gets billed on current balance owing on account</p> <p>Line was suspended without been informed from the store</p>

0
Replies (3)
Cell C
Cell C's reply30 Aug 2016, 14:33
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply31 Aug 2016, 07:53
Official

As per communication, Moses will be in touch.

Regards

Cell C | PN

Cell C
Cell C's reply02 Sept 2016, 15:39
Official

Moses confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN