upgrade and simm swop but still on old contract

I upgraded one of my contracts with a lot of effort I eventually got it to work with a promised refund for their call center doesn't work on weekends.<br> I then was feeling lucky to try it with my 2nd contract to upgrade.... big mistake<br> I asked them to do exactly the same as the first contract.<br> I did the sim swop and everything that I had to do, only to find that I am still billed for the old blackberry contract and paying for data on the new samsung phone I received.<br> I have mailed and phoned just to be put through to the next agent and until I get to a department that closes at 5, why then put me through to them?<br> <br> Please refund the connection of the 1st contract and the data on the 2nd contract