Upgrade and Customer Service gone wrong

Apologies for the "World.com" email, but desperate times call for desperate measures.

I was contacted by a Cell C upgrades consultant on 10 Feb 2021 with regards to an Upgrade to my Cell C contract. At that time, Cell C was running with a back-to-school promotion.

Upgrades Renewal Agreement Number: ***

I only later found out that I'm not the only one complaining about the promotion. A promotion on end-of-life products that Cell C do not have stock of. In my view, this is a contract breach on Cell C's part.

To date, I've been sent from pillar to post. From Customer service to Upgrades to stock control... And in my experience, the one department is worse than the rest. At one point on 10 March 2021, a customer services agent even bluntly refused my request to speak to a Customer Services manager. And of course, not "all calls are recorded" because my request for a copy of the recording was also denied.

You are extremely efficient in sending reminders and follow-ups if my bill has an outstanding amount, but extremely poor in following up and addressing customer services queries.

Today, 24 March 2021, it is 6 weeks of empty promises, poor customer service, without any end in sight.

I expected Cell C to at least try and live up to their "Customer-focused" and "Customer 1st" values.

I expect a call from a Senior Manager in the hope of getting the situation resolved.

Regards,