Upgrade accout gone wrong

<p>My Account was on my mothers name. when it was time to upgrade i changed it to my name and my banking details. On 1 April 2017, my mothers account was fdebited with R 214 (different to the amount that is supposed to be debited not the old amount or the new upgraded amount) when i call cell c, they say that my number has not been debited any amount, so im apparently lying about the R 214 that was debited.</p> <p>now i need to inconvenience my mother to pull bank statements and go into a cell c store</p> <p>the consultant i spoke to is Thandi Matikane with reference umber ********** ********** 07 - who tells me on the system there is no debit order processed at all - and that she is not lying which implys that i am?</p> <p>my question nis, no debit oder was taken off MY account - and the wrong amount is taken off from my mothers account - if o one at cell c can see this - where is that money gone to and who debited it???????</p> <p> </p> <p>i spoke to the " supervisor" as well, who also tld me that no amount has been debited - i am lying. this woman was extremy rude (Thandiwe Ntluzana) as regardess of how i asked her to let me finish a sentance she shouted and shouted. i asked her not to shout at me and that i need a copy of this call, she then appologised and then 30 seconds later proceeded to shout and scream some more. i need a copy of this call as i refuse to let this go - i am not going to be more inconvenienced by this and not going to inconvenience my mother from cell c debiting where they should not be debiting and they lying and telling me im lying about it. this is not on and i need action to be taken. im very sure you are not allowed to debit accounts ********ly!</p>