Upgrade

About 2 years ago to the date, Cell C called me(I never called them) to offer me a contract for a Hauwei P20 lite at @9 R299 a month. Upon checking all my credit checks and affordability the agent said to me that I qualify for the P20 lite, I then asked them if its possible for 2 of the same contracts which the 2nd one was for my wife, they checked and approved within minutes of checking my credit and affordability. Fast forward 2 years to date, I receive an sms stating that im due for an upgrade in a month or 2. I then contact the call center to see what they offering and the gentleman says that they have Hauwei P40 lites available for about the same amount I was paying for the past 2 years of which I agreed. To my surprise he calls me back and informs me that my request for an upgrade was declined due to a cell c acc I had in 2012 that is in arrears and handed over.

First of all when I initially got these 2 contracts in 2018, Cell C called me to offer me a contract not the other way around. 2ndly, why would you offer a customer an upgrade if he/she is in arrears with a previous contract? Wouldn't you then rather request/demand payment for the account in arrears? Also, if I was in arrears in any form, you had my details why not contact me or inform me about it. 3rdly, I conducted my Cell C account very well as a Cell C customer and yet I am being treated by the organization like someone who hasn't been. I deserve my upgrades as any other customer that has been conducting there accounts within their 2 year contract period.

I demand someone to contact me regarding this foolishness, as this is ridiculous as an organization that calls you to offer you business(because you qualify for it) and then turns around after 2 years of payments and informs you that you cant be upgraded. Absolutely ridiculous.