Upgrade

I called Cell C direct on Sunday the 31st January, i was told the upgrade was successful and the phone will be delivered on Monday or Tuesday. I called on Monday to follow up, i was no Stock available and i should check the next day. When i called on Tuesday i was told the person i spoke to on Monday was wrong, the stock is available. The person i spoke to said the phone should be delivered on Wednesday or Thursday, on Wednesday i called in to make a follow up. The consultant i spoke to said the phone hasn't been released, he said he escalated the matter & the phone would be released immediately.<br> <br> On Thursday i called again & i spoke to Selinda, who also promised to escalate the matter. I told her since i haven't received the phone or proper feedback can she please cancell the upgrade so that i can go to the Store and do it there. She said the upgrade was cancelled, but it will only be cleared Friday. She never called me back , when i called i was told she's busy. When i call again they say she's already left the office. I then spoke to Nomvula who also promised me she will sort it out, but she never did.<br> <br>