Upgrade

Good day, I am very disappointed in Cell C. I have been a customer for many years and paid my contract each month, even during 2020 which was a difficult year for most of us, I made sure that my contract gets paid. Now when I am due for an upgrade Cell C does not want to give me an upgrade. Instead of keeping a customer during difficult times you rather decide to lose a customer whom you do not even struggle to get payments from. You leave me then with no choice but to cancel my contract. I do not see any reason to keep my contract with you if I do not qualify for an upgrade. What hurts me most is that the upgrade I wanted to do is half the price that I am paying now for my contract but you still decide not to assist me. Really hope I am going to get feedback on this matter and that I really do not need to cancel this contract that I have been paying for years now.