Upgrade

I am due for an upgrade on my phone. I phoned CellC to organise this. When processing my upgrade I requested a specific colour of the phone (on TWO separate occasions). I indicated that I would hold off on my upgrade until that specific colour was available. I was told that I would receive the colour I requested - so I went ahead with the upgrade.<br> Once choosing a package I was advised that my new phone would be delivered within 2 working days<br> I received my phone, only to see that in was NOT what I had asked for as received the incorrect colour. When I informed CellC of this I was told that colour was not guaranteed. This is a lie as I was told differently! Please check the recording! I asked CellC to organise that the incorrect phone was collected and the correct phone be delivered - only to be told that collection would take 3-5 working days, the phone will then be taken to be inspected for an additional 7 working days after which I must call CellC AGAIN and process my upgrade AGAIN.<br> Further, I attempted to cancel the upgrade and told that I could not until the phone was collected and inspected.<br> I am now locked into an upgraded contract with no phone. This is disgraceful!